International Patient Office

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Our Services

Dear Patient,

With the International Patient Office taking care of all your administrative issues, you can completely focus on your recovery. Our services are completely free of charge.

The services of International Patient Office include:

  • processing of treatment enquiry: consulting the chief-physician of the department concerned for a treatment suggestion
  • issuing a cost estimate of treatment expenses in German or English
  • collecting and holding in trust the advance payment of costs until the final invoice has been issued
  • administrative support of patients preferably in their mother tongue
  • supervision of cost behaviour during treatment
  • issuing a final invoice
  • prompt refund in case of overpayment
  • on demand: assistance in visa application and visa extending
  • on demand: organising transportation to/from the airport (in case ambulance is required) and assistance in finding suitable accommodation, interpreter or translation services

In case you are considering treatment at the university hospital or wish therapy planning based on your medical records, please do not hesitate to contact us.

Our Team

Elzbieta Kania
phone: +49 9131 85-46741
fax: +49 9131 85-34781
business card
Marina Barakh-Chayka
phone: +49 9131 85-46835
fax: +49 9131 85-34781
business card

Universitätsklinikum Erlangen
International Patient Office
Vierzigmannstr. 28
91054 Erlangen

Office hours
Mo - Thu:9.00 am - 12.00 am
1.00 pm - 3.00 pm
Fri:9.00 am - 12.00 am

Outside our office hours you could leave us a message on voice mail.


Postal address

Universitätsklinikum Erlangen
International Patient Office
Postfach 2306
91012 Erlangen

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