Our Services
Dear Patient,
With the International Patient Office taking care of all your administrative issues, you can completely focus on your recovery. Our services are completely free of charge.
The services of International Patient Office include:
- processing of treatment enquiry: consulting the chief-physician of the department concerned for a treatment suggestion
- issuing a cost estimate of treatment expenses in German or English
- collecting and holding in trust the advance payment of costs until the final invoice has been issued
- administrative support of patients preferably in their mother tongue
- supervision of cost behaviour during treatment
- issuing a final invoice
- prompt refund in case of overpayment
- on demand: assistance in visa application and visa extending
- on demand: organising transportation to/from the airport (in case ambulance is required) and assistance in finding suitable accommodation, interpreter or translation services
In case you are considering treatment at the university hospital or wish therapy planning based on your medical records, please do not hesitate to contact us.
Universitätsklinikum Erlangen
International Patient Office
Mo - Thu: 9.00 am - 12.00 am
1.00 pm - 3.00 pm
Fri: 9.00 am - 12.00 am
Vierzigmannstr. 28
91054 Erlangen
Germany
E-mail: international(at)uk-erlangen.de
Postal address
Universitätsklinikum Erlangen
International Patient Office
Postfach 2306
91012 Erlangen
Germany
Elzbieta Kania
Languages: Polish, German, Russian, English
Phone: +49 9131 85-46741
E-mail: elzbieta.kania(at)uk-erlangen.de
Marwa Selim
Languages: German, English, Arabic
Phone: +49 9131 85-46835
E-mail: marwa.selim(at)uk-erlangen.de
